Shipping policy

Shipping within Australia:

- Flat rate standard shipping $14

- Free for orders over $150

Orders are dispatched within 2-3 business days, with deliveries made Monday to Friday, excluding public holidays. Our packages are sent via Australia Post and transit times vary. Delays may occur due to Covid-19 restrictions and extended times are to be expected during the peak season of Christmas. 

We shall endeavor to keep our value of being eco-friendly by using appropriate packaging, by re-using what we receive from wholesale orders, or sourcing materials that are compostable or recyclable (when available). Where appropriate, we encourage you to keep and re-use the packaging received from us for your own needs. 

International shipping is currently not available. 

REFUNDS

Please choose carefully, as we cannot offer refunds or exchanges on painting products or gift cards. 

Our refinished furniture is hand-painted and many of our décor pieces are hand-made and unique. As these items are upcycled, it is expected that they may show imperfections and signs of age (which of course adds to their character and charm). The condition of each piece is deemed acceptable at the time of viewing and purchase. 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Should you need to make a return due to damage or defect, you will need the receipt or proof of purchase, we will then send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first receiving approval will not be accepted. 

WORKSHOPS

Workshop bookings are non-refundable. In the event of sudden illness, your booking fee can be transferred to another workshop date, or given as credit towards product. 

Please get in touch if you have questions or concerns about your booked date - perthpaintandgather@gmail.com